Here are some of our frequently asked questions, it you can’t find the answers to your question, please fill in our contact us form and one of the urbanest Team will be in touch.

 

FAQ How to book at urbanest

  1. How do I book a room?
  2. You can book your room online, by phone, or in person at the property. You can also arrange a viewing at a convenient time for you. To book online click here. To find the contact details and address of the property you are interested in, head over to the property pages:

    North Terrace, Adelaide

    South Bank, Brisbane

    Carlton, Melbourne

    Cleveland Street, Sydney

    Quay Street, Sydney

  3. How do I know if I have booked the room successfully?
  4. Whether you’re booking online or directly with the urbanest team, you will receive a rooming agreement by email along with other important documents (the email will explain what these are for and what to do).

    Once you’ve signed your rooming agreement and paid a bond (the bond amount will be stated on the rooming agreement) your room is secured and you will receive confirmation of your booking by email.

  5. What happens if I accidentally booked the wrong room?
  6. This can happen when you’re booking online. Let us know as soon as possible and before you pay your bond. We will then happily change your booking and rooming agreement to the correct room subject to availability.

    If you have any other problems our friendly team will assist you.

  7. What are the different payment methods?
  8. Most customers pay rent via direct debit but if you don’t yet have an Australian bank account you can pay by credit card in regular installments and we will help you set up a bank account for direct debit once you have moved in. Or if you pay quarterly or a year in advance you can pay by electronic funds transfer.

    Many Australian banks allow you to set up an account before you enter the country, you can find out more from these major Australian banks:

    Commonwealth Bank

    National Australia Bank

    Westpac

    ANZ

    Please note there is a 1.5% surcharge applied to credit card payment.

  9. Why do you need an emergency contact?
  10. When you book with us we will ask you for details of the person we should contact in the event of an emergency. We may also contact this person if you are experiencing financial hardship and struggling to pay your rent.

Living at urbanest

  1. Who is eligible to live in urbanest?
  2. Students aged 17 and over and enrolled in an Australian educational facility are all eligible to live at urbanest.

  3. How does urbanest compare with other student accommodation or student housing in the market?
  4. urbanest offers the best locations next to transport links, amenities and within easy reach of universities/places of study. All our properties are designed and purpose built for student living with fully furnished rooms, superb finishings and all the mod cons.

    What’s more, every urbanest property has a sense of community where you not only get support from the dedicated onsite team but the opportunity to build lifelong friends.

  5. What furniture and equipment are provided?
  6. This depends on the type of room you book, but generally, all rooms include:

    • Air conditioning
    • Double or King size single bed and comfy mattress
    • Study desk
    • Built in wardrobe
    • Plenty of storage
    • Full length mirror
    • Pin boards
    • Blinds

    and shared apartments include…

    • Air conditioning
    • Kitchen bench and stools
    • Microwave
    • Plenty of cupboard space (one for each flatmate)
    • Cleaning equipment
    • Oven/cooker with exhaust fan
    • Comfy corner lounge
    • Entertainment unit
    • Coffee table

  7. Can I purchase cutlery, bed linen and towels?
  8. Yes there are kitchen and linen packs available to purchase. You can order them before or on your arrival from the urbanest team.

    详细请见 urbanextras

  9. How do I get to urbanest from the airport?
  10. GETTING TO URBANEST CARLTON

    Arriving by Train & Bus

    The nearest tram station is the Queensberry/Elizabeth Street tram stop. It’s just a five minute walk to the front door.

    Arriving by Air & Airport Transfers

    If you’re arriving at either the domestic or international airport you can catch a SkyBus directly to Melbourne CBD. Buses leave approximately every fifteen minutes all day, 7 days a week. Prices start from $17. To book your ticket, click here.

    If you have a lot of luggage you may prefer to arrange an airport transfer.

    Arriving by Car

    If you’re arriving by car there is metered parking outside the front of the building on Berkeley Street.

     

    GETTING TO URBANEST SOUTH BANK

    Arriving by Train & Bus

    The closest train station and bus stop is South Bank train station and busway. It’s just a two minute walk to the front door.

    Arriving by Air & Airport Transfers

    If you’re arriving at either the domestic or international airport you can catch a train directly to South Bank station. Trains leave approximately every half an hour from 5:30am -8pm most days. If you have a lot of luggage you may prefer to arrange an airport transfer. Prices start from $15. To reserve your transfer click here.

    Arriving by Car

    If you’re arriving by car there is metered parking outside the front of the building on Tribune Street.

     

    GETTING TO URBANEST QUAY STREET

    Arriving by Train & Bus

    The closest train station is Central Station, two blocks from urbanest Quay Street. In and around Central Station there are bus stops on Eddy Avenue and Railway Square.

    Arriving by Air & Airport Transfers

    If you’re arriving at either the domestic or international airport you can catch a train directly to Central Station. They leave approximately every 15 minutes from 5:30am -11:30pm most days. For more details click here. If you have a lot of luggage you may prefer to arrange an airport transfer. Prices start from $14 one way. To reserve your transfer click here.

    Arriving by Car

    If you’re arriving by car there is metered parking along Quay Street and Thomas Street.

     

    GETTING TO URBANEST NORTH TERRACE

    Arriving by Train, Bus or Tram

    The closest train station, bus stop and tram stop are all on North Terrace opposite urbanest.

    Arriving by Air & Airport Transfers

    If you’re arriving at Adelaide airport you can catch a taxi at the taxi rank located directly outside the front of Terminal 1 on the ground floor.

    If you prefer you can arrange an airport transfer with Skylink. They offer a scheduled service from Adelaide Airport to the City. Prices start from $8.50 one way. For more information on timetables and bookings click here.

    Arriving by Car

    If you’re arriving by car there is a small loading bay at the front of the building on Bank Street. You can park here for 15 minutes whilst you unload your belongings. For longer term parking there is a multi-storey car park on Blyth Street where you pay on exit.

  11. How does the internet service system work in urbanest?
  12. Every student will be assigned with an internet account number and password when they move in, and students may top up their account whenever they like.

    urbanest also has free iMac internet stations located in the reception area of all our buildings.

    See urbanextras for more details on topping up your internet account.

  13. Is urbanest safe?
  14. As a purpose built facility urbanest conforms to all the latest Australian standards relating to building quality, fire, and security and each resident receives a health and safety briefing when they move in.

    Each resident is issued with a unique access card which is required to gain entry to the building, lifts, stairwells and individual apartments. For our residents safety all entrances and communal areas are also covered by CCTV and a member of the urbanest team is onsite 24 hours a day.

Your tenancy agreement

  1. Who is eligible to live in urbanest?
  2. Students aged 17 and over and enrolled in an Australian educational facility are all eligible to live at urbanest.

  3. How does urbanest compare with other student accommodation or student housing in the market?
  4. urbanest offers the best locations next to transport links, amenities and within easy reach of universities/places of study. All our properties are designed and purpose built for student living with fully furnished rooms, superb finishings and all the mod cons.

    What’s more, every urbanest property has a sense of community where you not only get support from the dedicated onsite team but the opportunity to build lifelong friends.

  5. What furniture and equipment are provided?
  6. This depends on the type of room you book, but generally, all rooms include:

    • Air conditioning
    • Double or King size single bed and comfy mattress
    • Study desk
    • Built in wardrobe
    • Plenty of storage
    • Full length mirror
    • Pin boards
    • Blinds

    and shared apartments include…

    • Air conditioning
    • Kitchen bench and stools
    • Microwave
    • Plenty of cupboard space (one for each flatmate)
    • Cleaning equipment
    • Oven/cooker with exhaust fan
    • Comfy corner lounge
    • Entertainment unit
    • Coffee table

  7. Can I purchase cutlery, bed linen and towels?
  8. Yes there are kitchen and linen packs available to purchase. You can order them before or on your arrival from the urbanest team.

    详细请见 urbanextras

  9. How do I get to urbanest from the airport?
  10. GETTING TO URBANEST CARLTON

    Arriving by Train & Bus

    The nearest tram station is the Queensberry/Elizabeth Street tram stop. It’s just a five minute walk to the front door.

    Arriving by Air & Airport Transfers

    If you’re arriving at either the domestic or international airport you can catch a SkyBus directly to Melbourne CBD. Buses leave approximately every fifteen minutes all day, 7 days a week. Prices start from $17. To book your ticket, click here.

    If you have a lot of luggage you may prefer to arrange an airport transfer.

    Arriving by Car

    If you’re arriving by car there is metered parking outside the front of the building on Berkeley Street.

     

    GETTING TO URBANEST SOUTH BANK

    Arriving by Train & Bus

    The closest train station and bus stop is South Bank train station and busway. It’s just a two minute walk to the front door.

    Arriving by Air & Airport Transfers

    If you’re arriving at either the domestic or international airport you can catch a train directly to South Bank station. Trains leave approximately every half an hour from 5:30am -8pm most days. If you have a lot of luggage you may prefer to arrange an airport transfer. Prices start from $15. To reserve your transfer click here.

    Arriving by Car

    If you’re arriving by car there is metered parking outside the front of the building on Tribune Street.

     

    GETTING TO URBANEST QUAY STREET

    Arriving by Train & Bus

    The closest train station is Central Station, two blocks from urbanest Quay Street. In and around Central Station there are bus stops on Eddy Avenue and Railway Square.

    Arriving by Air & Airport Transfers

    If you’re arriving at either the domestic or international airport you can catch a train directly to Central Station. They leave approximately every 15 minutes from 5:30am -11:30pm most days. For more details click here. If you have a lot of luggage you may prefer to arrange an airport transfer. Prices start from $14 one way. To reserve your transfer click here.

    Arriving by Car

    If you’re arriving by car there is metered parking along Quay Street and Thomas Street.

     

    GETTING TO URBANEST NORTH TERRACE

    Arriving by Train, Bus or Tram

    The closest train station, bus stop and tram stop are all on North Terrace opposite urbanest.

    Arriving by Air & Airport Transfers

    If you’re arriving at Adelaide airport you can catch a taxi at the taxi rank located directly outside the front of Terminal 1 on the ground floor.

    If you prefer you can arrange an airport transfer with Skylink. They offer a scheduled service from Adelaide Airport to the City. Prices start from $8.50 one way. For more information on timetables and bookings click here.

    Arriving by Car

    If you’re arriving by car there is a small loading bay at the front of the building on Bank Street. You can park here for 15 minutes whilst you unload your belongings. For longer term parking there is a multi-storey car park on Blyth Street where you pay on exit.

  11. How does the internet service system work in urbanest?
  12. Every student will be assigned with an internet account number and password when they move in, and students may top up their account whenever they like.

    urbanest also has free iMac internet stations located in the reception area of all our buildings.

    See urbanextras for more details on topping up your internet account.

  13. Is urbanest safe?
  14. As a purpose built facility urbanest conforms to all the latest Australian standards relating to building quality, fire, and security and each resident receives a health and safety briefing when they move in.

    Each resident is issued with a unique access card which is required to gain entry to the building, lifts, stairwells and individual apartments. For our residents safety all entrances and communal areas are also covered by CCTV and a member of the urbanest team is onsite 24 hours a day.