This page is designed to provide you with information about living at urbanest, rents, safety and security and much more.

Living at urbanest

We know how important it is to feel safe, secure and comfortable at home, so we made sure our residents feel just that with us at urbanest.

urbanest accommodation is purpose built with students in mind, so our residents have everything they need to thrive in their studies. Independence as they want it and support as they need it.

  • Close to universities, transport and amenities
  • Fully furnished rooms and apartments with air conditioning/heating
  • Wireless internet in all rooms
  • 24/7 dedicated onsite team, CCTV and swipe card access
  • Superb communal facilities
  • Support upon arrival with a property induction and welcome events
  • Resident Assistants (or RAs) are the go-to residents for help and advice. Our RAs organise a calendar of events throughout the year to help students get to know their fellow urbanest residents
  • uLife – our community support and engagement program that’s free for all urbanest residents

Safety and Security

The safety and security of our customers is of the utmost importance to us. Every urbanest property has a 24/7 onsite team that is dedicated to customers’ service, safety and well-being.

  • All properties are protected by electronic swipe card access at all entry and exit doors, in lifts, apartment doors and bedroom doors
  • urbanest staff are qualified in first aid and are trained in emergency management and all aspects of property health and safety
  • urbanest has close working relationships with local Police and emergency services
  • In addition to internal programs and staffing, urbanest liaises with and recommends students to university support staff to provide the highest level of care

Being healthy and happy

We’re here to help our residents stay healthy and happy with useful hints, tips and telephone numbers.

A problem shared is a problem halved

If university life isn’t going as smoothly as expected, don’t keep your worries to yourself. It’s natural to get stressed sometimes about your course, your accommodation or your personal life. But if things start to get on top of you, let someone know. Universities provide support and advice on various issues, such as financial, relationship or course worries, as well as a dedicated service for disabled students. If you need to talk to somebody, call the Student Support Services Information Line at your place of study.

Alternatively, urbanest can lend a helping hand and point you in the right direction. If you’d like to talk to one of the urbanest team please call 1800 260 801.

Mental health

Sometimes it can be difficult to know whether you’re just feeling a bit down, or whether it’s more serious. If you’re feeling like something simply isn’t right, don’t let it drag on and get worse. Most universities and education providers have Student Support Services that are well trained to help you with any issues that you’re having. Don’t hesitate to seek their help.

All-inclusive rents

There are no hidden costs with our all-inclusive rents, so residents can focus on enjoying their studies and having a good balance of rest, relaxation and fun. Costs may vary slightly from city to city but our all-inclusive prices cover everything our residents need, including:

  • Wireless internet – a minimum 20GB per month included in your rent with the option to purchase additional data
  • Electricity
  • Water

We understand that sometimes financial situations change, if there are any problems with rent payments then please ask your son or daughter to contact the property team as soon as possible so we can explore various payment options with them. If rent is not paid, we will get in touch with the emergency contact to discuss this with them.

The Rooms

Whether you want to live in a shared apartment or in your own studio room, urbanest rooms are designed specifically with the student lifestyle in mind and to suit a range of budgets. To view detailed floor plans, head over to the property of your choice.

Single ensuites

An ensuite room in a shared apartment is ideal for individuals or groups. Each room is single occupancy with its own private ensuite bathroom, air conditioning, wireless internet and is fully furnished. The shared apartment features a large kitchen/dining room.

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Twin ensuites

Ideal for making new friends, sharing with a friend or family, a twin occupancy fully furnished room in a shared apartment contains two single beds, a private  ensuite bathroom, wireless internet and air conditioning. The shared apartment features a large kitchen/dining room.

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Double studios

Entirely self-contained studios feature a double bed, a private ensuite bathroom, wireless internet, air conditioning and stylish kitchens with modern appliances.

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Twin studios

Entirely self-contained studios ideal for sharing with a friend or family or for making new friends, with two singles beds separated by a divider. Studio features a private ensuite bathroom, wireless internet, air conditioning and stylish kitchen with modern appliances.

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Please note that room types may vary between properties, these floorplans should be used as a guide only.

urbanextras

Should you feel like you’re missing something, we offer special packages called urbanextras. Urbanextras are value add-ons to your all-inclusive rent package, just to make your stay that little bit more comfortable. Check with your urbanest property for pricing.

Kitchen pack

Kit out your kitchen before you arrive with a pack that includes all the essentials: a glass, cup, plate, bowl, chopping board, side plate, cutlery, cooking utensils, saucepan, can opener, sharp knife, fry pan and milk pan.

Linen pack

Make your room even more comfortable before you arrive with a linen pack that includes: a doona (duvet), pillow (and of course, a pillow case!), fitted sheet, hand towel and bath towel.

Internet

At urbanest, we ensure residents get plenty of reliable and fast internet; at least 10GB of broadband data per month in our all-inclusive package. However if residents want more data, they can easily top-up your allowance with top-up cards purchased at reception or sign up to one of BigAir’s add-on accounts. Click here for details on accounts and prices.